Booking terms

The inspection

A HomeAI engineer visits your property at the time you book to assess your home — climate, lighting circuits, curtains, doors and locks, network, power and safety devices — and to understand your priorities. After the visit we prepare a quote for your specific home.

Your deposit

When you book, your time is reserved and we email your confirmation. We then send an invoice for the inspection deposit, which should be paid before the visit. The deposit is credited in full against your final HomeAI bill. If you decide not to proceed with the installation after the inspection, the deposit is forfeited.

Changing or cancelling your booking

You can move or cancel your booking from your account until 24 hours before the visit; after that, please contact us at home@nwudu.com. If we need to move your visit, we will contact you to agree a new time and your deposit carries over.

Access to your home

Please make sure an adult is present, and that the AC controls, electrical board, network cabinet or router and the front door are accessible. Tell us about building or community rules in advance.

Your quote

Your quote lists hardware, HomeAI features and installation separately, with your deposit credited. Installation is scheduled once you accept it.